We have Visio 2007 published via Citrix, users create .vsd documents save into a network drive and file-size is reflected on the amount of work produced / images used.
Our users then re-visit these .vsd documents to make further amendments, when double clicking on the file to view the contents it opens a blank template and reducing the file-size to 11kb.
We then have to recover a backup copy of these files; not only is this laborious but time wasting.
We have found a work around, in which we advise the user to file > open within visio. This appears to work fine and does not open a blank document / reducing the filesize to 11kb.
As this is not convenient nor is it a long term solution, can anyone suggest why this may be happening?
Thanks in advance