Visio 2016 Pro keeps crashing. I am running Windows 10 with 32GB RAM.
I have tried:
-Running in safe mode
-Online repair of both Office 2016 ProPlus and Visio 2016
-Uninstall/Reinstall Office 2016 ProPlus and Visio 2016
-Windows Update
-Disabling hardware graphics acceleration
Nothing has helped. I have run OffCAT to diagnose the problem and here are the results:
Message =Faulting application name: VISIO.EXE, version: 16.0.4266.1003, time stamp: 0x55ceaf33
Faulting module name: d3d11.dll, version: 10.0.10586.494, time stamp: 0x5775df92
Exception code: 0xc0000005
Fault offset: 0x00057049
Faulting process id: 0x2a80
Faulting application start time: 0x01d1dd76150a6390
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\VISIO.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: 55d1f880-4969-11e6-9be8-2c56dc248baf
Faulting package full name:
Faulting package-relative application ID:
I have run dxdiag.exe to verify that I am on the current version of DirectX. Here are the results:
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System Information
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Time of this report: 7/15/2016, 22:17:03
Machine name: DESKTOP-780MTPS
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G752VY
BIOS: G752VY.206
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 32768MB RAM
Available OS Memory: 32706MB RAM
Page File: 3897MB used, 33673MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
I need to get this working as I need to create a rather complex flowchart for work.