Settings: office 2007 on windows 7
I'm the IT manager for a small consulting company. We use the full microsoft stack - all paid for.
When one of the consultants needed visio we went along and bought an digital version of it.
We installed it and all was nice and dandy.
The consultant left the company, we decommissioned the visio product from his laptop which was then recomissioned to a new employee without the visio.
Another consultant is now in need of visio. When trying to install visio according to the instructions we are asked to activate the office account on this specific laptop.
We then get a message that this office Product key is activated through another Microsoft account please log out and log in with that account?
We are using the exact same procedure as when installing the visio the first time (the visio sw is not installed or used on any other machine).
We have a multi license (volume) windows and office agreement with product keys.
AND WE ARE STUCK - SPENDING MORE TIME ON THIS THAN IT WOULD ACTUALLY COST US TO BUY ANOTHER Visio license!
I've used Microsoft / windows / office throughout my career but this just is not professional!
Please help – To me this is not a support issue that I should spend support money on. We have purchased all products and we cannot get it to work.
