To Whom It May Concern,
I have a user who opened Visio 2013 for the first time and it first stated stopped working and then ended up crashing. I checked the event viewer and saw the error. I than, googled the error and came up with two solutions that worked before for other users. Both being, Turn off the Bluetooth add-in (that was not on in the first place) and second, to repair it from the control panel which I did and that did not work. I have uninstalled it and installed it back and it is happening once again. I have also tried it in safe mode and it still happens. Any clues? Below is the information from the event viewer.
Faulting application name: VISIO.EXE, version: 15.0.4420.1017, time stamp: 0x506742a9
Faulting module name: VISLIB.dll, version: 15.0.4420.1017, time stamp: 0x506741bc
Exception code: 0xc0000005
Fault offset: 0x000000000010a887
Faulting process id: 0x970
Faulting application start time: 0x01cfe1a1dafb3ba2
Faulting application path: C:\Program Files\Microsoft Office\Office15\VISIO.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\VISLIB.dll
Report Id: 1b293bac-4d95-11e4-8285-0c8bfd306087
Faulting package full name: