Hello,
I have installed MS Office 2016 (Word, Excel, Powerpoint, etc) and Visio 2016 Professional and MS Project 2016 Professional on a DELL laptop with MS Windows 10 Enterprise version 1703.
All these applications worked in the past (January 2017?).
Today I tried to start Visio and Visio crashed directly during the startup. The same happens with MS Project. The other Office applications are working without problems.
The Visio and the MS Project crash create entries in the Windows EventLog. The "Faulting Module" is the same in both cases:
Faulting application name: VISIO.EXE, version: 16.0.4266.1001, time stamp: 0x55ba15fc
Faulting module name: mso99Lwin32client.dll, version: 16.0.4266.1001, time stamp: 0x55ba12d6
Exception code: 0xc0000005
Fault offset: 0x0011d958
Faulting process id: 0x2ea4
Faulting application start time: 0x01d30aca0ca5a058
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\VISIO.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso99Lwin32client.dll
Report Id: 0f24c859-1c92-4f28-b953-b757f3dfd85c
Faulting package full name:
Faulting package-relative application ID:
I tried "Repair" on Visio -> nothing changed
I uninstalled and reinstalled Visio -> nothing changed
Is there any idea how this can be fixed?
Thanks
Horst